FAQ - Frequently asked questions
How do I contact Skullpot?
Write us an e-mail: [email protected]
Can the product be installed at my home?
All connections and dimensions comply with the standard norms (Geberit Standard) and are also confirmed by certificate. The outlet is to the rear. We recommend that you have it checked by a professional plumbing company if you are unsure.
What are the specifications of the Skullpot toilet?
Length: 54 cm
Width: 34 cm
Height: 32 cm
Weight: 19.35 Kg
Mounting: 18 cm (centre to centre)
Load: 400 kg (max.)
Cover: Lowering mechanism
How can I place an order?
Please contact us by email for a pre-order: [email protected]
Are the prices incl. or excl. VAT?
All prices are incl. VAT.
What are the shipping costs?
The shipping method for Switzerland, the EU and most other countries (U.S.A., Canada, Russia, etc.) is Swiss Post. The prices for the respective shipping costs can be seen in the order process.
What payment options are available to me?
The payment options available to you are prepayment (bank transfer) and Paypal, or credit card payment via Paypal.
Does Skullpot.com also deliver abroad?
Yes, deliveries are possible worldwide. You can find the different prices in the order process or ask at [email protected].
How long are the delivery times?
If the goods are in stock, you will receive your order to an address in Switzerland or the Principality of Liechtenstein within 3-5 days. Orders within Europe within 5-10 days and orders outside Europe from 10 days (depending on location).
What do I have to do if I want to cancel an order?
To do so, please send us an e-mail: [email protected]
My order was delivered with defects, what should I do?
If you notice any defects in the delivered goods, please report them to us via email to [email protected] with details of your order confirmation. We will then take care of your concern immediately.
Will my personal data be treated confidentially?
When you place an order, we ask you for your personal details so that we can make the delivery and serve you in the best possible way. Your data will be treated confidentially and will not be passed on to third parties.
Is my data protected during transmission?
Yes, reliable SSL encryption technology is used for the transmission of your data.
Who installs the Skullpot toilet?
We recommend that you have the installation carried out by a professional plumbing company. The connections and dimensions are all standard and certified.
What is the best way to clean and maintain the Skullpot toilet?
In order to protect the glaze of the ceramics and thus also the colour, we recommend that you do not use any aggressive agents when caring for and cleaning the inside and outside of the toilet. We also advise against using sponges with rough surfaces or leaving cleaning agents on for too long to prevent further damage. For the coloured Skullpot toilets, we also recommend careful use of the toilet brush in combination with aggressive cleaning agents.
For the perfect care of the Skullpot head, we recommend using our specially developed cleaning kit. This allows you to polish and optimally clean the high-quality ceramic. You can order the care set in our store.